Everything to know before you start.
Clear answers about the customer journey, checkout workflow and management of your wefid programme.
01Do customers need to download an app?
No. The core programme uses a card added to Apple Wallet or Google Wallet. Customers keep it on their phone without another app or password.
02How does a customer join my programme?
They scan a QR code, tap an NFC display or open your link. After a short sign-up, they add the branded card to their Wallet.
03How are visits or points added?
Your team scans the customer card from the checkout interface. Depending on your setup, the scan adds a visit, awards points or confirms a reward.
04What happens when the internet is unavailable?
The checkout journey includes an offline mode for essential operations. Data is synchronised when the connection returns.
05Can I choose the rules and rewards?
Yes. You define the mechanic, milestones, rewards and visual identity so the programme fits your activity and margins.
06Does wefid support multiple locations?
Yes. The proposed plans cover one or several locations, with suitable team access and a shared view of activity.
07How is customer data used?
Data and communications are managed according to member choices and consent. Your setup should clearly explain purposes, messages and GDPR rights.
08Is the mobile app for restaurant chains available?
Not yet. This dedicated customer app for groups and franchises is a potential roadmap direction. The Franchise newsletter lets you follow progress and register your interest.